Is your credit union the local cable guy?

first_imgFor the past couple of decades, if you wanted a go-to dump-on source when it came to talking about poor customer service, the cable television industry was your guy. Consumers routinely (and usually rightfully) griped about lousy service, bad attitudes and those infamous “installation windows” that usually meant you had to take a day off from work to be home at their convenience.Recently, at least one cable provider has made an effort to improve its service and its reputation. Time Warner Cable, capitalizing on sour consumer sentiment, launched a series of commercials with a healthy dose of self-deprecating humor.Banks and credit unions are certainly not immune from negative public sentiment. While we talk a lot about great service, a wide variety of products and easy accessibility, consumers may not see it that way. Just because we pat ourselves on the back about something in the boardroom does not necessarily mean it translates that way to Main Street. continue reading » 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img

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