Nov 21, 2005 (CIDRAP News) – Canadian officials said yesterday they would destroy all the poultry on a British Columbia farm where a duck was found to be carrying a low-pathogenic H5 avian influenza virus.That announcement came 2 days after the Canadian government reported the identification of a low-pathogenic strain of H5N1 virus in wild birds in Manitoba and other flu viruses in wild birds in British Columbia and Quebec.Officials said none of the viruses are considered dangerous to humans or highly pathogenic for birds. Despite its name, the H5N1 virus found in two ducks in Manitoba is unrelated to the H5N1 virus plaguing poultry and sickening some humans in Asia, they said.”I want to emphasize the H5N1 subtype detected in Manitoba is completely distinct from the strain currently present in Asia,” the Canadian Press (CP) quoted Dr. Brian Evans, Canada’s chief veterinary officer, as saying.Dr. Arlene King, head of respiratory diseases for the Public Health Agency of Canada, said the H5N1 strain found in the Manitoba birds has been seen previously in North America, according to the CP.British Columbia flock to be destroyedThe Canadian Food Inspection Agency (CFIA) announced Nov 18 that a farm east of Vancouver would be quarantined after a duck was found infected with an avian flu virus. Yesterday officials identified the virus as a low-pathogenic H5 North American strain and said the poultry there would be destroyed as a precaution, though the virus would be likely to cause only mild disease, if any, in exposed birds.The farm, near Chilliwack, is in the same area where an outbreak of H7N3 avian flu forced the culling of millions of poultry in the spring of 2004. The CFIA said the plan to destroy the flock is in line with recommendations made after the 2004 outbreak and guidelines of the World Organization for Animal Health (OIE). The CP report said about 60,000 birds would be killed.Viruses found in wild birdsIn a Nov 19 announcement, the CFIA said testing of samples from the wild-bird survey revealed “low-pathogenic North America subtypes H5N3 in Quebec birds, H5N1 in Manitoba, and H5N9 and H5N2 in British Columbia.” Officials first announced in October that the survey had revealed flu viruses in a number of wild birds in the three provinces.The CFIA said the four strains have all been seen previously in North America and are not a threat to animal health with biosecurity measures now in effect. “The Public Health Agency of Canada has been working with the CFIA on the testing and has determined that there is no information in these findings suggesting a new threat to human health,” the statement added.”The good news is there is no Asian strain in any of the wildlife,” a Nov 19 Reuters report quoted Evans as saying. He said the survey included testing of 4,800 birds from seven provinces.UN plans avian flu early warning systemIn other news, United Nations officials said they plan to set up an early warning system to alert countries of incoming migratory birds that could be carrying avian flu viruses, according to Associated Press (AP) and Reuters reports.Plans for the system were announced at an international wildlife conference in Nairobi, Kenya, the AP reported yesterday. Marco Barbieri of the UN Convention on the Conservation of Migratory Species of Wild Animals said a pilot project should be operational in 6 months and the full system in 2 years.The Reuters report said plans call for a team of experts to collect information, maps, and charts from government and conservation organizations. Robert Hepworth of the UN said the information would be used in a computer system that would constantly monitor bird migration patterns and warn countries of potential threats. That will enable local authorities to give advice to people in affected areas, officials said.The UN Environment Programme is setting up the system, which is expected to cost between $200,000 and $300,000, Reuters reported.
When the virus hits the fan, it’ll be crisis communication. But what it is now depends on your opinions and your audience.The most fundamental truth about risk communication is the very low correlation between how dangerous a risk is and how upsetting it is. If you know something is really dangerous (or really safe), that tells you almost nothing about how much it will upset or bore people. If you know something really upsets (or bores) people, that tells you almost nothing about how dangerous or safe it is. If you graph the technical seriousness of a risk (hazard) against its emotional seriousness (outrage and fear), the chart at right is what you get.You need three different skill sets to manage these three kinds of risk communication, which have very little in common:Precaution advocacy is alerting insufficiently concerned people to serious hazards. The goal is to increase people’s concern (yes, their outrage and fear) to motivate them to take precautions.Outrage management is reassuring excessively concerned people about small hazards. The aim is to decrease people’s concern in order to reduce their impulse to take (or demand) precautions you consider unnecessary.Crisis communication is guiding appropriately concerned people through serious hazards. The key task is helping people bear the situation and act wisely in the face of overwhelming emotions.Where on this map does an influenza pandemic fall? The answer depends on how serious you think the risk is (the hazard, in my terminology) and how concerned you think your audience is (the outrage and fear).Crisis communicationIf and when a severe pandemic happens, the job will be crisis communication. Every business and every government needs a standby pandemic crisis communication plan. That’s fundamental. If and when a severe pandemic arrives, you will have a great deal to say to your employees and other stakeholders, and you need to be as ready as possible when the time comes.The job is crisis communication already if you are talking to appropriately outraged and frightened Asian poultry farmers who face a devastating economic crisis because their flocks are about to be culled. And it’s crisis communication if you’re talking to the small but growing network of pandemic “preppers”—fellow citizens who already share your view that we face a serious pandemic risk that deserves our serious attention.Outrage managementOutrage management also plays a role in pandemic communication. Every time an H5N1-positive bird is found in a country that hasn’t had this deadly strain of one avian flu in birds before, some consumers become excessively alarmed that they might die from eating poultry. While such alarm is a temporary “adjustment reaction” that doesn’t last long, it’s a teachable moment—a chance to sound the alarm about pandemic preparedness. But it’s not wrong to want to reassure people about food safety as well, a job that calls for outrage management skills (skills most poultry industry and government spokespeople unfortunately lack).A subset of the prepper community has gone beyond worrying about a possible future pandemic that could be severe to believing an outbreak is imminent and virtually certain to be catastrophic. This group suspects that the World Health Organization (WHO) and the US Centers for Disease Control and Prevention are covering up the real facts. When you talk to these people, you’re doing outrage management. (When they talk to you, they’re doing precaution advocacy.)And here’s another opportunity for pandemic outrage management. Imagine spending the next few years getting everybody ready for a severe pandemic. Then the WHO goes to phase 6, we all trigger our pandemic plans, stock markets crumble, stores run out of everything—and the pandemic turns out mild. Or imagine that the WHO goes to phase 6 tomorrow while we’re mostly unprepared. The pandemic turns out devastatingly severe, millions die, and, after it’s over, the Congressional investigations begin into why we weren’t more ready. What kind of risk communication will predominate in these two possible futures? Outrage management.Of course, some people think all pandemic risk communication should be outrage management. Commentators like Marc Siegel, MD, an associate professor at the New York University School of Medicine, and Michael Fumento, a writer based in Washington, D.C., have made a mini-industry out of claiming that pandemic fears are overblown. I don’t mean to sound snide. After all, I’ve made a mini-industry out of claiming that people aren’t worried enough. Advocates on all sides of the pandemic preparedness controversy say what they believe is right.Precaution advocacyIf you’re on the same side I’m on, the main kind of pandemic risk communication you need to be doing right now is precaution advocacy.Just as every company needs a pandemic crisis communication plan, every company needs a pandemic precaution advocacy plan. And while your pandemic crisis communication plan is a standby plan, your pandemic precaution advocacy plan should be implemented ASAP.The principal goal of such a plan is to arouse sufficient concern—even fear—to motivate your key stakeholders to prepare. You want them to prepare logistically, to get ready to cope with what may be coming. You also want them to prepare emotionally, to have the inevitable shocked adjustment reaction now, get over it, and be ready to roll when the time comes. (If they don’t experience some shock when they learn what a severe pandemic might be like, you haven’t explained it right.)I understand people like Siegel and Fumento, who keep saying what they genuinely believe—that it’s a mistake to worry much about pandemic preparedness. But I don’t understand people who believe that pandemic preparedness is crucial, but are reluctant to say so for fear of alarming their audience. I devoted two earlier columns to “fear of fear” (“Scaring people is scary” and “Get your slice of the ‘fearfulness’ pie”), and I won’t repeat myself here. Suffice it to say that if pandemic preparedness is important, then scaring people into preparing is important, too.I’m especially frustrated by organizations and people who do sound the pandemic alarm until it seems to be working, at which point they switch from precaution advocacy to outrage management. The government of the United Kingdom (UK), for example, has been reasonably candid about its pandemic fears. Then came the February 2007 Bernard Matthews turkey outbreak. Suddenly the UK public was actually interested in bird flu. And the UK authorities squandered the teachable moment. In their determination to over-reassure the public about the genuinely small foodborne risk, they said nothing about the much larger pandemic risk. (See “How not to conduct crisis communication.)I’m not saying they were wrong to tell people it was pretty safe to eat poultry, though they were surely wrong to make categorical statements about the source of the infection that later had to be withdrawn. But where was the other half of the equation? “We’re not that worried about the risk of eating poultry. What we’re really worried about is . . .”From now until just before the pandemic actually hits, the essence of corporate pandemic communication should be precaution advocacy. And it needs to be audible. As my wife and colleague Jody Lanard likes to tell her audiences, Paul Revere shouted, “The British are coming! The British are coming!” He didn’t murmur, “Excuse me, I don’t want to upset you, but I think the British are coming.”Choosing your tool kitWhenever you do any kind of risk communication, the first task is to figure out which kind to do. Decide how great you believe the hazard is (or will soon be). Decide how great you believe the outrage is (or will soon be). Then deduce whether you need your precaution advocacy tool kit, your outrage management tool kit, or your crisis communication tool kit.To alert your stakeholders to the pandemic risk, you need your precaution advocacy tool kit right now. To guide them through the pandemic that may be coming, sooner or later you will need your crisis communication tool kit as well.An internationally renowned expert in risk communication and crisis communication, Peter Sandman speaks and consults widely on communication aspects of pandemic preparedness. Dr. Sandman, Deputy Editor, contributes an original column to CIDRAP Source Weekly Briefing every other week. Most of his risk communication writing is available without charge at the Peter Sandman Risk Communication Web Site, which includes an index of pandemic-related writing on the site.
In the period from January to May 2017, 150 cruises of foreign ships were made in Croatian seaports. There were 177.709 passengers on these ships, who stayed in Croatia for a total of 347 days, which is an average of 2 days.Most foreign ships recorded their first entry in the Dubrovnik-Neretva County (66,0%) and the Split-Dalmatia County (15,4%), which is a total of 81,4%. The other 18,6% of foreign cruise ships recorded their first entry in the following counties: Istria (8,0%), Zadar (6,0%), Šibenik-Knin (3,3%) and Primorje-Gorski Kotar (1,3, XNUMX%).The largest number of trips was made by ships flying the flags of Malta (38) and the Bahamas (33), while the largest number of passengers arrived by ships flying the flags of Italy (46 passengers) and the Bahamas (884 passengers).Source: CBSThe most visited port is Dubrovnik, followed by the ports of Split and KorculaThe port of Dubrovnik had the most visits of foreign cruise ships in the first five months of 2017 (113 visits), followed by the ports of Split (53 visits) and Korčula (32 visits).Fewer cruises, passengers and days of stay of foreign cruise shipsCompared to the same period in 2016, the number of cruises of foreign ships decreased by 18,5%, and the number of passengers on these ships decreased by 23,0%. The total number of days of the ship’s stay in the same period decreased by 22,2%.
Today, the 26th session of the CNTB Tourist Council was held at the CNTB Head Office, at which the council members adopted a proposal for amendments, ie a rebalance of the CNTB Annual Work Program and Financial Plan for 2017 and a proposal of the Annual Work Program and financial plan of the CNTB for 2018.The members of the Tourist Council also appointed the members of the commissions for the implementation of the competition for the selection of the international marketing agency and for the selection of the international PR agency. Regarding the amendments to the Annual Work Program and Financial Plan for 2017, Director Staničić emphasized that the CNTB has so far carried out all key activities planned in the work program for this year. As he said, some additional or intensified activities are planned by the end of the year, which includes intensified general and image offline and online advertising, fairs, presentations and other activities.Director Staničić also presented to the members of the Tourist Board the Annual Work Program of the CNTB for 2018 and emphasized that the document contains all activities aimed at achieving the basic goals defined by national strategic documents. “The annual work program for 2018 is still designed with the aim of further focused implementation of the main operational plans, which relate to strengthening the strength of the brand, strengthening the pre- and post-season and increasing tourism spending. In accordance with the financial plan for 2018, the total revenues of the CNTB for the next year are planned in the amount of HRK 289.440.611,00, which is an increase in revenues of 12 percent compared to the plan for 2017. ” said director Stanicic.Minister Cappelli emphasized that this year’s results of tourist traffic, especially those in the pre- and post-season, best show how positive planning and marketing activities can achieve positive strides. “In order to continue to develop, it is extremely important to think long-term, and it is by adopting the annual work program for next year that we define the foundations for the continued development of Croatian tourism. Our desire is to position Croatia as an air destination and I believe that during the next year we will have an even more concrete step in that segment. Accordingly, cooperation with airlines and tour operators with organized programs for Croatia has been separated into strategic projects. The strategic projects themselves will be implemented at the national level in cooperation with all stakeholders, primarily primarily tourist boards, but also all other partners interested in destination promotion, and the CNTB offices abroad will certainly play an active role in this process.”, Said Minister Cappelli, adding that Croatia is a hit tourist destination today and that the goal is to maintain such a status in the coming years.Approved funds for joint advertisingThe agenda of the session also included the proposal of the decision of the Commission for Associated Advertising, but also the proposal of the Decision on the promotion of Croatia through sports and the report of the Supervisory Board on the supervision of the Croatian National Tourist Board for ten months in 2017.As part of the joint advertising, the requirements that meet the conditions for advertising in promotional campaigns of entities from the public and private sector in the total amount of the CNTB’s Main Office of HRK 21.302.737,49 including VAT were accepted. Observing the distribution of funds according to the models listed in the public invitation, within the “Model 1” applications were accepted in the total amount of HRK 15.039.789,95 including VAT, while within the “Model 2” applications were accepted in the total amount of HRK 6.262.947,54. XNUMX kn with VAT, they point out from the CNTB.Regarding promotion through sports, the CNTB recognized the importance of using sports in marketing activities, which directly affects the strengthening of the strength of the Croatian brand. In this sense, marketing cooperation with the Croatian Handball Federation on various activities has been accepted, with an emphasis on the upcoming European Handball Championship 2018 in Croatia. The sponsorship package was contracted in the total amount of HRK 500.000,00 without VAT, and it includes, among other things, printing of the CNTB logo on sports equipment, official documents and the HRS website, publication of the CNTB logo on LED monitors, visibility of the logo CNTB on sports surfaces and more.Related news:CNTB has announced a tender for an international PR agency <br />
<a href=”https://bs.serving-sys.com/Serving/adServer.bs?cn=brd&pli=1074171063&Page=&Pos=-1477388646″ target=”_blank”><br />
<img src=”https://bs.serving-sys.com/Serving/adServer.bs?c=8&cn=display&pli=1074171063&Page=&Pos=-1477388646″ border=0 width=1280 height=200></a><br />
Today, Ante Rados, after 2.4 years at the helm of the Zadar Tourist Board, resigned at his own request from the position of director of the Zadar Tourist Board and agreed to terminate his duties in the Zadar Tourist Board.According to the statement, the reasons why Rados decided to resign are personal. ” I would like to point out that I accepted this responsible position by respecting its importance and complexity, and I acted accordingly by giving my best. Precisely out of the desire to enable our City from this position even better and more, I think it is time for a change at the head of the Tourist Board. The started projects and activities will be realized smoothly within the set deadlines, and I am sure, and very soon, we will be recognized for what we have done. ” Rados pointed out and thanked everyone for their cooperation during his tenure as director of the Zadar Tourist Board, without going into details and the real reasons for his resignation.Radas has been in this position since April 2016, and under pressure and dissatisfaction from the professional public, there has been talk of resignation for a long time. It is a bit irresponsible to leave the office of the Zadar Tourist Board without a helm in the middle of the season, but that is in Radas’s soul.Related news:LOCALS OF PETRČAN WANT SEPARATION OF PETRČAN FROM THE ZADAR TOURIST BOARD
Arena Hospitality Group dd today signed a contract on the Zagreb Stock Exchange for the transfer from the Official to the Leading Market of the Zagreb Stock Exchange. We started the transformation of Arena Hospitality Group in 2016, and today’s listing is another important step forward for our company, said Reuel Slonim, President of the Management Board of Arena Hospitality Group dd, adding: “We have transformed the former Arenaturist, a society with a rich history and heritage, domestic and extremely seasonal, into an international company with a year-round business. By expanding our portfolio beyond the borders of the Republic of Croatia, we became the first Croatian hotel company listed on the Zagreb Stock Exchange, which, among other things, manages hotels in Berlin, Cologne, Budapest… I would like to remind you of June 2017, an extremely important moment for us. The first public offering of shares in the Croatian hotel sector was concluded, and the amount of HRK 788,4 million represents the largest fundraising of a Croatian company since 2007. We have invested part of the funds raised in our luxury camp dedicated to glamping offer – Arena One 99 Glamping, we continue to invest in our largest camp Arena Kažela, along with other investments that we are actively considering. ” Congratulating Arena Hosiptality Group dd, Ivana Gažić pointed out: The leading market is the most demanding market segment and we are extremely glad that Arena Hospitality Group dd decided to take this step because it also testifies to the company’s commitment to the highest principles of transparency and corporate governance. We believe that we will soon have more issuers in this segment, thus together strengthening transparency and positively affecting investor confidence, liquidity, as well as the value of the market as a whole.” The contract was signed by Reuel Slonim, President of the Management Board of Arena Hospitality Group dd, and Ivana Gažić, President of the Management Board of Zagreb Stock Exchange dd In addition to the announced investment in the Arena Kažela camp, Arena Hospitality Group will also invest in the renovation of the Hotel Brioni, which should be the first to be categorized with 5 stars. Renovation will begin in September 2019, and the estimated amount of investment is more than 160 million kuna.
Source: CBS In the period from January to July 2019, 57 foreign cruise ships entered Croatian seaports, which made 368 cruises. There were 565 thousand passengers on these ships, who stayed in Croatia for 749 days, according to data from the Central Bureau of Statistics (CBS). The port of Dubrovnik (267 visits) had the most visits of foreign cruise ships, followed by the ports of Split (140 visits) and Zadar (62 visits). A total of 368 cruises of foreign ships were realized In the period from January to July 2019, the number of trips of foreign cruise ships increased by 7,0%, and the total number of days of stay of ships increased by 6,4% compared to the same period in 2018. The number of passengers on these ships in the said in the period of 2019 is higher by 8,9% compared to 2018. Increase in the number of voyages, passengers and days of stay of foreign cruise ships The most visited port is Dubrovnik, followed by the ports of Split and Zadar Out of a total of 368 cruises, most trips were realized in the Dubrovnik-Neretva County (59,0%) and the Split-Dalmatia County (25,5%), which is a total of 84,5%. The remaining 15,5% of trips were made in the following counties: Zadar (6,5%), Istria (4,3%), Primorje-Gorski Kotar (3,3%) and Šibenik-Knin (1,4%). Photo: Pixabay.com
With this agreement, the current tourist boards, which include the Tourist Boards of Hvar, Stari Grad, Jelsa, Sucuraj and Vrbovska, will develop joint projects and programs and implement joint promotional and marketing activities, and jointly develop and promote the entire island of Hvar. An agreement on the association of local tourist boards in the area of the island of Hvar was signed in the town of Hvar today. Hvar Tourist Board – Wow how nice it sounds. Finally, because the synergy and branding of regions, and especially islands, is the only logical one, and not that there are x tourist communities on one island that do not cooperate and each develops its own tourism. Crazy and counter productive. The signing of the agreement was also attended by the Minister of Tourism Gari Cappelli, who pointed out that today the foundations for mutual cooperation have been laid and the beginning of a new story for the entire island of Hvar. “With this agreement, the island of Hvar becomes a complete story in terms of tourism, a tourist destination that can be better developed and promoted under one name and brand. This agreement is an example of what we wanted through our legislative changes, to encourage the association of destinations that work together to have a much better position in the market and develop projects that will stimulate overall economic development. Numerous synergy effects should result from this, not only in the quality of market performance in the entire area, but also in the much-needed cost efficiency in the field of project promotion and implementation.. ” pointed out Minister Cappelli during the signing of the agreement. According to data from the eVisitor system, the island of Hvar was visited by 338.000 guest tourists last year, who spent 1,7 million nights. Guests from Slovenia, Germany, Great Britain, the Czech Republic, Poland and the United States spent the most nights. Do you want market development or the status quo and stagnation? That’s the only question you have to ask yourself. If you want to move forward, then synergy and association is the only right path. There is no alternative. It should be reminded that with the adoption of the package of tourist laws in the Croatian Parliament this year, ie the Law on Tourist Boards and Promotion of Croatian Tourism, the Law on Membership in Tourist Boards and the Law on Tourist Tax, financial instruments were introduced (Fund for Underdeveloped Tourism and Continent and united tourist boards) which enable more transparent financing of both regional and local tourist boards in underdeveloped tourist areas and encourage the association of tourist boards. This is news that should have been published at least 10 years ago, but better late than never. I hope that this move will encourage other islands (Rab, Krk, Brač, etc. da) to understand that only with synergy and one brand can they move forward. It has nothing to do with politics, but exclusively with market development. News of the year! Incredibly! Finally! Unreal! Synergy is possible! – so we could put the title (that we are a click byte medium), but in this case the news that the tourist boards on the island of Hvar have joined can certainly bear the aforementioned epithets. The signing of the Agreement on Association of Local Tourist Boards of the Island of Hvar was attended by the President of the Hvar Tourist Board Rikardo Novak, President of the Old Town Tourist Board Antonio Škarpa, President of the Jelsa and Vrboska Tourist Board Nikša Peronja and President of the Sućuraj Tourist Board Ivan Slavić. and signed a joint agreement,
A graduate economist and long-term manager with more than 15 years of experience in leading and managing key projects and working in leading positions in the shipbuilding industry, Mr. Boris Dvoršak is a new addition to Uniline and is coming to the position of Deputy Director of Finance and Corporate Affairs. Uniline, a leading destination management company in Croatia and the region of Southeast Europe, has expanded its team for finance and corporate affairs. By the way, Dvoršak worked for six years as an assistant director for business processes, then also a director where he was in charge of human resources, legal services, ICT, finance and accounting, and investment and security. He was also the leader and member of business teams in charge of projects from various business segments – company acquisition, implementation of ICT solutions, development and business planning and improvement of business processes.
Read the full interview with Ognjen Bagatin on the portal Total Croatia News , and more information as well as login options on EPIC find out on the official website. Za Earlybird applications, which last until March 20, the ticket price is 750 kuna, or 40% of the total ticket price. Namely, after March 20, the ticket price will be 1250 kuna. On this occasion Paul Bradbury from the portal Total Croatia News, media sponsor and lecturer at the #DayOne conference, talked to Ognjen Bagatin about the organization of the first congress on the experience with patients and innovation in Europe, and which part of the interview we are transmitting. Chief Operating Officer of Cleveland Clinic Joe Sweet, MBA za EPIC stated: “I express my satisfaction and honor to participate in such a large event as the European Patient experience & Innovation Congress, which is organized as a host by the Croatian Polyclinic Bagatin. I am sure that this will be a great opportunity to learn something new, share experiences and network with the aim of a more innovative approach to the patient and raising the quality of the user experience.Sweet pointed out. How nice this title sounds. It is good to repeat it several times: Croatia will be the center of health tourism on a global level this year. This is how global leaders in health tourism come to Croatia – Joe Sweet, Director of International Operations at Cleveland Clinic, Lori Kondas, executive director of the Cleveland Clinic Patient Experience Office, Mario Škugor, director of PBL case development at Cleveland Clinic Lerner College, Irving Stackpole, President of Stackpole & Associates, Inc., Daniel Coulton Shaw, Ambassador for Global Clinic Rating, Stephen Bender from the Disney Institute, Sheila Stevens, Director of Patient Experience at Mayo Clinic, Rahul Kashyap, professor of anesthesiology and researcher at the Mayo Clinic, Dr. Frank Papay, President of the Institute of Plastic Surgery at the Cleveland Clinic, Toby Cosgrove, former CEO of Cleveland Clinic, and director and director of Cleveland Clinic – Ph.D. Tomislav Mihaljević and many other health professionals. “This is where innovation and technology thrive the most, and at EPIC we will have the opportunity to hear about the amazing innovations used by some of the world’s health giants, but also about niche innovations that could bring a significant future for patients and patients. I look forward to listening, learning, and networking with great speakers and amazing attendees from around the world. This should not be a congress held once a year, this should be a way of life for health in Europe. Continuously improving the experience with patients every day of the year, and we wanted to do our best to help”Concludes Bagatin. SAVE THE DATE / OneDay Or DayOne, 02.04.2020. , Forum Congress Center, Zagreb Innovation and technology play a key role in the development of the medical tourism industry, Bagatin said, adding that they affect the way they communicate with their patients, follow procedures from start to finish and ultimately build trust and relationships with patients. Accordingly, the optimization of health services and patient support are emerging as some of the most important topics of the health sector today EPIC Congress – Tom Mihaljević Ognjen Bagatin will also give a lecture at the #DayOne conference and, with a concrete example with Mate Car, Assistant Minister of the Ministry of Health, show how cooperation between the private and public sectors is not only possible, but also imperative. Finally, it is important to emphasize once again that last year at the most important conference for health and medical tourism in Europe – International Medical Travel Journal – IMTJ, Polyclinic Bagatin was announced the best cosmetic surgery clinic in the world, and how the Bagatin Polyclinic was awarded two Temos International accreditations for excellence in medical tourism. The goal of EPIC is to focus on the first approach to the patient, and the main goal is to achieve better medical results and their measurement- Ognjen Bagatin, Polyclinic Bagatin EPIC brings together some of the most influential physicians, MedTech startups, and health professionals from Europe and beyond, to improve the patient’s healthcare experience in the near future. “The goal of EPIC is to focus on the first approach to the patient, and the main goal is to achieve better medical results and their measurement. It is important that we see all the decisions we have in healthcare through the eyes of patients, and that is something that everyone in healthcare agrees and understands. If you focus on patients and make first contact with them, we will make better decisions and bring value to patients in all of our health systems. Given that digital transformation is so important to healthcare, we wanted to bring all the best innovations that improve the hospital experience, and thus better outcomes for patients and lower long-term costs for healthcare systems”Bagatin pointed out and added that Cleveland Clinic is a pioneer in the experience with patients and one of the first to open a practice for the experience of patients in their clinic, they even appointed a CXO (Chief Experience Officer). Just the man behind the whole story, Ognjen Bagatin, has been promoting the development of health tourism in Croatia as its main agenda for years, and it sees this event as “an ideal opportunity to learn from the best and to transfer the epicenter of innovations in healthcare from the USA to Europe, to Croatia!” The congress agenda includes, among others, system design to improve the patient experience, the role of science and artificial intelligence in service development, investment opportunities in services, interpersonal methods to improve patient care, mobile applications and personal care applications, and lots of information about the future health. The number of places is limited, so hurry up, secure a place at the conference of the year for the B2B tourism sector where you will hear how to position yourself in the tourism market, where Croatian tourism goes, you will learn concrete examples of how to develop a good tourism story, hear examples of good practice. tourist products are created outside Croatia. Along with the changes brought about by the digital age, but also under the influence of various external and internal factors in a country, the concept and quality of most health services change significantly, as well as the patient’s experience or response to these changes. Health technology, including artificial intelligence, mobile applications, computer algorithms, and robotics, expands the boundaries of the possible, redefines the patient experience, and greatly facilitates the work of health professionals. At the same time, what users, ie patients, expect from healthcare is changing. “But that’s not all, the Cleveland Clinic promotes that if you want to improve the patient’s experience, you must first improve the experience of the medical staff. You can’t have a great patient experience without a great experience with the medical staffBagatin emphasizes. American health tourism expert, with more than 40 years of continuous work in providing and monitoring health services worldwide Irving Stackpole, The president of Stackpole & Associates, Inc., as a congressional announcement, said: “This is one of those congresses I don’t want to miss by any means! From a U.S. perspective, Europe is an ideal terrain for reconstruction and innovation within the health care system, and this Congress is focused on just that segment. I believe that EPIC represents the future of innovation in European medicineSaid Stackpole. Along with the changes brought by the digital age, but also under the influence of various external and internal factors in a country, the concept and quality of most health services, as well as the patient’s experience or response to these changes, change significantly. Health technology, including artificial intelligence, mobile applications, computer algorithms, and robotics, expands the boundaries of the possible, redefines the patient experience, and greatly facilitates the work of health professionals. At the same time, what users, ie patients, expect from healthcare is changing. #DayOne Conference / Ognjen Bagatin and Mate Car – Cooperation between the private and public sector through the development of health tourism All thanks to Congress European Patient Experience & Innovation Congress – EPIC 2020, which will be held in Dubrovnik from March 19-21, organized by the Bagtin Polyclinic, in collaboration with the Cleveland Clinic, a world-renowned clinic in providing the highest level of patient care. Cover photo: Polyclinic Bagatin